From Maxine Warr, Cowes:
St Mary’s Hospital has more than its fair share of criticism and I would like to offer a different view.
Unfortunately I had the need to call 111, who summoned an ambulance to my elderly mother, late on a Friday evening.
The paramedics were patient, calm and extremely professional. After examination she was taken to A&E and despite the waiting room being packed, the registration process was carried out without any further distress to my mother and she was ushered to a side room.
By the early hours of the morning she was admitted to Colwell Ward and spent a week in isolation due to a serious infection.
The care she experienced was exemplary, from the consultant to the tea lady the kindness and respect shown was both genuine and heart-warming. This made a very distressing and uncomfortable episode almost pleasurable.
The nursing staff and health workers were always happy to linger for a chat while carrying out their duties, which was invaluable as she was in a separate room so could have felt cut off. The NHS should be proud of its outstanding staff and St Mary’s deserves more local plaudits. A very big thank you to all the staff.
House Rules
We do not moderate comments, but we expect readers to adhere to certain rules in the interests of open and accountable debate.