From Sharon Kerrison, Newport:

The majority of our bus drivers are considerate and caring, allowing passengers to sit down before moving off.

However, there are drivers who just do not care.

In November 2015, my elderly mother was left with serious painful injuries after being thrown on to the metal railings because the driver did not wait.

This resulted in us making a compensation claim.

One would think lessons had been learnt but no, I recently boarded a bus at St Mary’s to Cowes.

A lady got on after me and yet again the driver did not wait for her to sit down and she was thrown on top of me.

She landed very heavily on my left arm/shoulder causing me a lot of pain and discomfort.