Charter mark for deaf awareness

By County Press Reporter

Friday, June 5, 2009

JOB Centre Plus IW has proven its commitment to providing deaf and hard-of-hearing people greater accessibility to work and all its services, by achieving the RNID’s prestigious Louder than Words charter mark.

Louder than Words is a best practice charter for businesses that offers a high level of deaf-aware services for deaf and hard-of-hearing staff and customers, in line with current disability discrimination law.

Wendy Phillips, advisory services manager at Newport Jobcentre Plus, said: "Both hearing and deaf customers have commented on the improvements and are very positive about our service. We are very proud of this great achievement".

RNID offers the Louder than Words charter so that the nine million people who are deaf or hard of hearing in the UK have equal access to work opportunities and the same levels of service as anyone else.

RNID works to ensure that all changes are inexpensive, appropriate and easy to implement.