From David and Vanessa Lovegrove, St Helens;
If you are an infrequent user of Wightlink, then you will not be aware, however, if you are involved in a tourist related business like ours (we own a camping site) or need frequent access to the mainland, you will be only too aware of the decline in this vital Island link.
Wightlink has become synonymous with exorbitant fares, poor reliability and punctuality and low staff morale leading to mediocre customer services — all masked by an extremely effective PR department.
It is not the fault of Island residents that Wightlink as a company is hamstrung by an excessive debt burden but this is the fundamental cause of the inability to provide a reliable and efficient service, on modern vessels at an affordable tariff.
Two of many examples of our guests’ experience so far this season;
1. Two adults and small car, two-night return. Wightlink on line, £148, booked with Red Funnel £80.
2. Two adults, car and caravan. Wightlink on line £257, booked with Red Funnel £142.
How many potential visitors to the Island are lost when they look at Wightlink online and are discouraged by the exorbitant cost and don’t investigate further.
Whether you are in favour of a fixed link or not (we are), this situation can no longer be tolerated.