Campaigners hit out at Vodafone

By Matthew Mckew

Thursday, July 17, 2014

 

A PRESSURE group campaigning against poor mobile phone signal on the Isle of Wight is ramping up efforts to get a more reliable service.

Islanders For A Proper Vodafone Service has labelled phone company Vodafone, "Nodaphone."

In the latest problems for customers, phone signal was disrupted from Wednesday, last week, to this Monday, when customers were unable to receive or send texts, or make calls.

Mark Peddie, 47, of Howard Close, Newport, set up a Facebook page last year, when a similar problem occurred, and it has received over 500 likes.

He said: " We are fed up with the fact we have no signal. There have been about ten outages in the last 12 months. It's ridiculous."

Mark said the poor signal in Newport, Sandown and Shanklin, affected businesses as well as individuals.

He said he had been compensated for the loss of coverage, but it did not excuse the inconvenience.

Su Rycroft, 57,  from Carisbrooke, said Vodafone should let customers leave their contracts early if they could not provide a good signal.

"I am stuck with this for a year. If you bought a washing machine and it didn't wash, you wouldn't stand for it. It's the same," she said.

The group intends to approach the MP Andrew Turner.

A Vodafone spokeswoman apologised to affected customers and said: "The recent issue with our network in Newport was resolved on Monday afternoon which was due to faulty BT hardware."

She added: "Through our current network investment plan, we have a 3G outdoor coverage target of 98% of the population on the Isle of Wight constituency in the next few years.   

"We are also in the middle of rolling out our 4G service nationwide and hope to reach the Isle of Wight soon."

 

Reporter: matthewm@iwcpmail.co.uk

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