David Henshall can only get mobile phone and internet reception if he travels miles away from his Ventnor home. Picture by Robin Crossley.
POOR mobile phone and internet reception is forcing one Isle of Wight man to drive several miles a day just to make a phone callor go online.
David Henshall, a customer for the network Three, says he has been having problems in Ventnor for several weeks.
He said: "I know many residents and holidaymakers in the area, who rely on the mobile broadband network from Three, had been suffering slow speeds and frequent disconnections since late June."
The problems have meant Mr Henshall, who lives in Zig Zag Road, has been forced to drive into Shanklin or Niton, to get a signal.
He added: "It is a huge inconvenience having to drive somewhere just to get a signal and get on the internet.
"I am paying money for a service I am not getting. I have asked about cancelling my contract but have been told I would face a penalty charge of £180.
"It’s been extremely difficult to obtain an update on progress to restore service from Three," he added.
"The problem and inconvenience caused seem of little concern, with the fault apparently being treated as a low priority issue."
A spokesperson for Three said they were in contact with Mr Henshall to try to resolve the problem. "Our engineers were on site and we will resolve this issue as soon as possible.
"We apologise to affected customers for the inconvenience."