Glitch blamed for Wightlink overcharging

By David Newble

Tuesday, December 10, 2013

 

Glitch blamed for Wightlink overcharging

Wightlink has apologised after a booking system problem led to customers being overcharged.

WIGHTLINK has apologised to Isle of Wight ferry passengers after a computer glitch yesterday (Monday) led to some being overcharged.

The company has offered a refund to anyone who was overcharged, if they contact them. Wightlink blamed the error on its new booking system, introduced last month.

Customers were being quoted a price of up to £110 for a day return, when they had expected to pay around £38.

A spokesman for the company said: "We are going to go through our records those who were overcharged and offer them a refund. If anyone feels they were charged completely the wrong fare, they can also get in touch. We were horrified when we found out what had happened to a few customers."

Anyone wanting to query their fare should call the company’s call centre on 0871 376 1000.

Affected customers can contact Wightlink via feedback@wightlink.co.uk

If you were affected please e-mail us via the address below.

Reporter: davidn@iwcpmail.co.uk

Wightlink overcharged

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Displaying the last 10 of 35 comments - Show All Comments

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by Den Young

15th December 2013, at 08:15:28

ah well Jack ill have to wait on for answers, look out, there goes a flock of pigs

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by Jack Woodford

14th December 2013, at 23:11:49

They did print something Den Bro. It was all about motorhome owners complaining about the rise. In effect it was he same story they have been running for the past three weeks,
The term 'moving news agenda' has obviously not filtered through to the reporter concerned. Ha ha

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by Den Young

13th December 2013, at 21:16:26

Jack, we voted in (not me) Andrew turner and with expenses hes on a good whack I would just like to see him earn some of it, and the council they have had their chance to buy into the ferry company and never bothered, we can go on all day and night about this, plenty of words said but nothing will happen, still waiting for something official to be printed in CP about the meet at Ryde pier, I expect everybody was filled full of blah blah and waffle.

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by Jack Woodford

13th December 2013, at 00:33:50

Hello Den Fella. My point is neither the MP nor the IW Council are in any position to bring about change as far as ferry services are concerned. They should concentrate on things over which they do have influence. In the case of the MP that's not an awful lot. The Council meanwhile has enough on its paper plate trying to maintain services - or at least working out which ones it will cut (yes that's cut as opposed to re-engineer). Mark my words, this Wightlink stuff is an insignificance compared to the cuts coming your way. It ain't gonna be pretty Dude.

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by Den Young

12th December 2013, at 14:43:44

Jack ive got to ask you on what basis do you think our mp who is supposed to represent us and the council whose wages we all pay (unless you are homeless) don't need to look after our interests.

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by James McAdder

12th December 2013, at 12:25:55

One of the biggest questions for Wightlink is "Why are you more expensive than the other operators"?

On the surface you would imagine that Red Funnel have higher operating costs than Wightlink (longer route), yet they are, generally, cheaper.

The same goes for Hovertravel whose annual season ticket is cheaper than Wightlink's and includes bus transfers and 40 free crossings that can be given to friends and family. Again you would imagine that the 96 seat hover is more expensive to run, per passenger than Wightlink's (not so) Fastcat.

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by Jack Woodford

12th December 2013, at 10:01:37

Hello Den. Its been reported elsewhere - and will presumably be reported in the CP tomorrow - that Wightlink talked to plenty of people and agreed to look at what can be done about the things punters raised. We have to wait on what comes about of course but this would seem to a fair enough outcome. I don't think either the council bods nor the Empee need to get involved to be honest.

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by Den Young

12th December 2013, at 07:23:00

well Jack what I would have expected is some sensible response, im not disappointed because I was expecting nothing, ive said all along nothing will happen or change, we will just continue to be held to ransom until the council and our waste of space MP do something positive

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by Jack Woodford

11th December 2013, at 22:38:27

Jeeez,what were you expecting Den? Angry residents, pitchforks aloft, marching up Ryde Pier Head whereon they shepherded Wightlink's top brass into a giant straw effigy and burnt them alive?
I'd imagine what happened is that Wightlink exchanged views with commuters as predicted with uncanny accuracy in the CP's story on the event. Sorry to disappoint.

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by Den Young

11th December 2013, at 17:37:33

does anybody know the outcome of the Ryde pier meeting? obviously couldn't have been much or it would be headlines

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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