THE managing director of Hovertravel has offered his support to the new Solent Ferry Users’ Group.
Neil Chapman has contacted group founder Julia Bridgeman, offering to meet her and attend one of the group meetings, if it was felt appropriate.
Mr Chapman said: "We started a Hovertravel Users’ Group (HUG) 18 months ago, which has helped hugely with a large number of operational and practical issues.
"The HUG has been a great platform for us to listen to our customers and has given our customers confidence we will consider their concerns.
"We have talked about timetables, prices, routes for our Hoverbus as well as status communications, loading procedures and the weather.
"The HUG has given us positive and negative feedback in a frank, unbiased, manner.
"I attend these meetings myself and I can testify to the passion and commitment from all the members. We do not always agree but we do keep talking and listening."