Hover boss offers to meet ferry user group

By Richard Wright

Tuesday, January 1, 2013

 

THE managing director of Hovertravel has offered his support to the new Solent Ferry Users’ Group.

Neil Chapman has contacted group founder Julia Bridgeman, offering to meet her and attend one of the group meetings, if it was felt appropriate.

Mr Chapman said: "We started a Hovertravel Users’ Group (HUG) 18 months ago, which has helped hugely with a large number of operational and practical issues.

"The HUG has been a great platform for us to listen to our customers and has given our customers confidence we will consider their concerns.

"We have talked about timetables, prices, routes for our Hoverbus as well as status communications, loading procedures and the weather.

"The HUG has given us positive and negative feedback in a frank, unbiased, manner.

"I attend these meetings myself and I can testify to the passion and commitment from all the members. We do not always agree but we do keep talking and listening."

Reporter: richardw@iwcpmail.co.uk

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by Don Prescott

1st January 2013, at 16:58:17

According to my email, the meeting on Thursday is organised by IW TUC, so the user group may not get to say very much.

As for Hovertravel, they completely messed up an Open Day in August, which resulted in some meaningful exchanges and very good PR /customer relations refunds from Mr. Chapman.

Some CEOs could (and should) learn a lot from Mr. Chapman.

If only we could get a car carrying hovercraft!

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by Mat Thomas

1st January 2013, at 16:33:44

I will be very interested to hear what the user group has to say at the meeting in Newport this Thursday.

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by Alan Bennett

1st January 2013, at 15:52:42

Perhaps we should start a MUG (Macquarie Users Group) then we could all be mugs together!

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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