Improvements to hospital blood service

By David Newble

Published on Sunday, January 27, 2013 - 08:12


IMPROVEMENTS to the blood testing service at St Mary’s Hospital, Newport means that 64 per cent of patients are now 'highly satisfied’ with the service, according to a patient survey by a health watchdog.

A report by the Isle of Wight NHS has revealed that 33 per cent of patients surveyed praised staff at the phlebotomy unit, but 30 per cent were still referred to the issue of waiting times.

The report, due to be presented to the Isle of Wight Council’s health overview scrutiny committee on February 4, was prompted by concerns about delays and bottlenecks at key times during the day.

According to the report, patients requiring a fasting blood test often had to wait for as much as two hours before they could have their blood taken and frequently, the parking ticket they had bought ran out before they could take the test.

The waiting area at St Mary’s also come under fire as it was not thought to be aesthetically pleasing.

However, the report revealed that following a service review, improvements had been made and more will be introduced in the next six months.

Among the improvements are a revamp of the waiting room at the hospital, a change in the way patients are prioritised and a review of staff sickness levels resulting in an improvement in cover.

The hospital is also looking at an electronic 'queue management system’ which would allow urgent patients to be dealt with more quickly.

Ryde’s phlebotomy clinic is also testing a new system of staying open throughout lunchtime, extending the number of hours patients can attend.



Log-in or register to comment on this story. See our House Rules here.

By ticking "Remember me" you agree to a cookie being stored on your computer - no personal data is shared.

Forgotten your password?

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

View our Elgin Traffic & Travel Map
Travel News