IMPROVEMENTS to the blood testing service at St Mary’s Hospital, Newport means that 64 per cent of patients are now 'highly satisfied’ with the service, according to a patient survey by a health watchdog.
A report by the Isle of Wight NHS has revealed that 33 per cent of patients surveyed praised staff at the phlebotomy unit, but 30 per cent were still referred to the issue of waiting times.
The report, due to be presented to the Isle of Wight Council’s health overview scrutiny committee on February 4, was prompted by concerns about delays and bottlenecks at key times during the day.
According to the report, patients requiring a fasting blood test often had to wait for as much as two hours before they could have their blood taken and frequently, the parking ticket they had bought ran out before they could take the test.
The waiting area at St Mary’s also come under fire as it was not thought to be aesthetically pleasing.
However, the report revealed that following a service review, improvements had been made and more will be introduced in the next six months.
Among the improvements are a revamp of the waiting room at the hospital, a change in the way patients are prioritised and a review of staff sickness levels resulting in an improvement in cover.
The hospital is also looking at an electronic 'queue management system’ which would allow urgent patients to be dealt with more quickly.
Ryde’s phlebotomy clinic is also testing a new system of staying open throughout lunchtime, extending the number of hours patients can attend.