Improvements to hospital blood service

By David Newble

Sunday, January 27, 2013


IMPROVEMENTS to the blood testing service at St Mary’s Hospital, Newport means that 64 per cent of patients are now 'highly satisfied’ with the service, according to a patient survey by a health watchdog.

A report by the Isle of Wight NHS has revealed that 33 per cent of patients surveyed praised staff at the phlebotomy unit, but 30 per cent were still referred to the issue of waiting times.

The report, due to be presented to the Isle of Wight Council’s health overview scrutiny committee on February 4, was prompted by concerns about delays and bottlenecks at key times during the day.

According to the report, patients requiring a fasting blood test often had to wait for as much as two hours before they could have their blood taken and frequently, the parking ticket they had bought ran out before they could take the test.

The waiting area at St Mary’s also come under fire as it was not thought to be aesthetically pleasing.

However, the report revealed that following a service review, improvements had been made and more will be introduced in the next six months.

Among the improvements are a revamp of the waiting room at the hospital, a change in the way patients are prioritised and a review of staff sickness levels resulting in an improvement in cover.

The hospital is also looking at an electronic 'queue management system’ which would allow urgent patients to be dealt with more quickly.

Ryde’s phlebotomy clinic is also testing a new system of staying open throughout lunchtime, extending the number of hours patients can attend.



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by Mike Crowe

28th January 2013, at 21:40:06

Brian what time did you get there?

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by Brian Bailey

28th January 2013, at 19:16:52

If the survey had been carried out this morning Monday 28th January I think there would have been a 100% dissatisfied result. About 30 people waiting when we got there and approaching 2 hour wait.

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by T Rollingsworth

28th January 2013, at 14:32:26

Ive not had a problem in St Mary's.
The trick to getting seen quickly is to push in front of all the old people who insist on going at 730am despite not having a job to get to.

As unhealthy as I am, I can still run faster down a corridor than the average pensioner!

Actually, last time I went I ended up having an argument with a Nurse. The only person in the entire ward and she wouldn't even talk to me until I'd taken a paper ticket from their stupid reel. Jobsworths!

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by John Lennon

27th January 2013, at 21:39:25

My family tell me that on the mainland (Coventry area), if you require a blood test, the majority of chemists can do this without an appointment. Far better than waiting for over an hour like I had to at St Mary's a couple of weeks ago!

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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