Rise in complaints against Isle of Wight GPs

By Ross Findon

Thursday, September 20, 2012

 

THE number of complaints against GPs on the Isle of Wight has risen by more than 50 over the last three years, according to figures released today (Thursday).

But health bosses said the increase from 74 in 2009/10 to 128 in 2011/12 was due to changes in the reporting of grievances rather than an increase in dissatisfaction.

Dr John Rivers, chair of Isle of Wight Clinical Commissioning Group, said: "The number of recorded complaints about GP practices on the Island has risen in the past few years, but this seems to be about better reporting of complaints to the PCT rather than a rise in dissatisfaction with our GPs.  

"We have had one GP investigated by the General Medical Council in the last few years.

"Survey data collected by MORI which measures patient satisfaction with Island GPs shows we have the one of the highest levels of satisfaction amongst patients in the country.

"The new Clinical Commissioning Group, which will be run by Island GPs is keen to maintain this high approval rating of its doctors."

In 2010/11 there were 118 complaints against GPs on the Isle of Wight.

According to an Isle of Wight NHS spokeswoman the number of GP practices that provided the PCT with complaints data rose from eight to 17 over the last three years.  

"This, we believe, accounts for the apparent rise in the number of complaints reported. In 2011/12 all GP practices consistently reported on their complaints to us," said the spokeswoman

Earlier this week, the General Medical Council, which regulates GP practices, said there had been a record number of complaints about doctors nationally.

The national figure rose from 7,153 in 2010/11 to 8,781 in 2011/12, an increase of 23 per cent.

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by Beth Findley

21st September 2012, at 12:28:15

i visited the doctors on Wednesday, after about 10 years of not going. The visit reminded me of why i choose not to visit them. after explaining that there were a couple of things i'd like to discuss, i was informed "well, you've only got 10 minutes"!! I had already had to sit and wait for 40 minutes past my booked time, so he'd clearly spent more than 10 minutes with other patients. His attitude was un caring, and lacked bedside manner. To be honest, its probably not worth complaining about, however i do feel that those who are usually fit and healthy should be welcomed into the surgeries as there is clearly something wrong in the first place

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by kevin froment

20th September 2012, at 16:58:21

all the doctors and nurses at east cowes are excellent, its only the building they use thats awful

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by Lee Majors

20th September 2012, at 13:22:03

My doctor is great, I can not fault him in any way, he sits and listens to me for hours, he has a lot of patience...

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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