Special meet-and-greet for holidaymakers

By Jon Moreno

Thursday, April 3, 2014

 

WIGHTLINK hopes to make the holidaymakers' visit to the Isle of Wight this summer as pleasant as possible by employing a team to meet and greet car ferry passengers.

The company has employed cabin attendants to answer any questions passengers may have about their sailing from Portsmouth or about the Isle of Wight and its attractions, festivals and events.

Wightlink’s head of fleet operations Elwyn Dop said: "We know holidays begin for families when they board our ferries, so we thought we would make their journeys even more special this summer. There is so much to see and do on the Isle of Wight and our cabin attendants will help them make the most of their break."

One of the new team, Ben Rue, 20, from Shanklin, said: "I used to love coming to the Isle of Wight on family holidays when I was young, now I’m lucky enough to live here. I’m really looking forward to telling people what makes the Isle of Wight so special."

As of today (Thursday), a cabin attendant will be on duty on each crossing, throughout the week, until September.

Reporter: jonm@iwcpmail.co.uk

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Displaying the last 10 of 22 comments - Show All Comments

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by Alex Pick

4th April 2014, at 18:00:23

what bout the £££

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by James McAdder

4th April 2014, at 12:17:32

It isn't "biased Wightlink basing" Ashley. Until recently I much preferred Wightlink to Red Funnel.

The trouble is the recent "cost saving" moves at Wightlink have reduced services while increasing prices to an unacceptable level for many people.

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by Ashley Harcourt

4th April 2014, at 12:08:30

Obviously Wightlink will be in the firing line for fare rises until they drop the price to less than £3.00 per crossing but lets have a quick real-world look at the cost of employing those ‘Welcomers’.

If Wightlink employed six of these ‘Welcomers’ at a salary of £25,000 each per year (very unlikely pay I’d imagine) then that is £150,000 per annum wage bill. Wightlinks site states they carry 4,800,000 passengers a year. Divide £150000 by 4800000 and the cost per passenger would be less than 4p per passenger. ?Does anyone really think that not having ‘Welcomers’ and passing that saving on to customers would have them flocking to the boats for their new huge discount? I doubt it.

I’m not standing up for the company but on a website with so much dedication to biased Wightlink bashing I think a real-world check shouldn’t go amiss.

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by Lynne Leonard

4th April 2014, at 11:53:16

Surely Wightlink have now lost the plot. Rather than pay for extra staff - just lower fares. They were quick enough to get rid of staff last year, saying they couldn't afford them, so where have they found the funds now? Oh, of course put the fares up. We run a caravan and campsite on the Island and would say at least 40% of people wishing to book with us have complained of the ferry prices. We are advising them to use Red Funnel !!

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by Steve Smith

4th April 2014, at 11:42:13

@James McAdder
going slightly off topic, but if you are in front of your keyboard surely you would have to look behind you to type! Same as if I am in front of a car I would have to look in the mirror to see it! ergo one sits behind a keyboard to type!

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by john jones

4th April 2014, at 07:59:52

its ok to say stop whinging but there really is no need for the ferry company to waste money on this scheme. just lower prices, tell people you have lowered prices, then they will all come over happy to have saved some money.

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by Den Young

3rd April 2014, at 21:52:04

spot on Neil, they are not so keen on the disabled either.

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by B Lane

3rd April 2014, at 19:27:30

James I'm not defending Wightlink but, can I ask where the onboard cafeteria was? for as long as I can remember they have only ever sold Coffee (brewed at Fawley) and British Rail type sandwiches.

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by James McAdder

3rd April 2014, at 18:07:29

While this is a good idea in itself, its a bit like rearranging the deckchairs on the Titanic. Wightlink cut services, jack up prices, replace the onboard cafeteria with a manky shop selling naff coffee and limp (not to mention overpriced) sandwiches.

They then introduce this scheme. They have their priorities wrong if they want to keep Red Funnel from grabbing all of their customers.

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by i young

3rd April 2014, at 17:42:15

who will pay for the extra staff? we dont need this as people on the ferries are already coming on holiday and have things like the internet,leaflets to advise them what to do.waste of time and money.

Any views or opinions presented in the comments above are solely those of the author and do not represent those of the Isle of Wight County Press.

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