Vodafone promises improvements

By Matthew Mckew

Friday, July 25, 2014

 

AFTER weeks of problems, Vodafone has told Isle of Wight customers it is carrying out improvements to its Island network — but warned they could face more problems to until the work is completed.

A spokeswoman for Vodafone UK said: "We're doing some work on our network in the area in order to improve the coverage. Unfortunately, the team need to climb masts and to do this safely we need to switch off the power.

"This means some of our customers may see short periods of disruption and we’re sorry for this. We're expecting to have things back to normal in the next few days."

Several problems with Vodafone UK mobile phone coverage have occurred over the last month.

The technical issues have sparked outrage from a protest group called Islanders For a Proper Vodafone Service.

The pressure group, which has attracted over 500 likes on Facebook, is calling for improved coverage, better customer service and an option leave their contracts early when problems repeatedly occur.

Several Vodafone customers said they had been told by the company that there had been problems accessing its masts, mounted on County Hall, delaying repairs — this has been denied by the Isle of Wight Council however.

An Isle of Wight Council spokesperson, said: "We have provided Vodafone with access to their mast on the roof of County Hall numerous times over the last few weeks and will continue to provide access as required.

"Vodafone contractors were in fact working on the roof of County Hall this lunchtime and were also carrying out repairs throughout yesterday on the roof, so hopefully they will be able to resolve the fault with their signal as soon as possible." 

Vodafone announced this week that rural communities could apply for a better mobile phone service under a new scheme called Rural Open Sure Signal.

The mobile phone company is encouraging communities to work with their MPs to apply for the installation of new femtocell equipment to provide 3G mobile coverage.

Femtocell describes technology that connects mobile phones to the network provider via broadband. A 3G signal allows users to access the internet and receive a clearer connection on phone calls.

Up to 100 areas could benefit from the national scheme.

For further information and to apply, visit www.vodafone.co.uk/rural

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