FRUSTRATIONS of ferry passengers have been acknowledged by cross-Solent operators in letters to Isle of Wight MP Bob Seely.
Mr Seely has received responses from the Island’s three ferry companies in the light of disruption and incidents since August.
He wrote to Red Funnel, Wightlink and Hovertravel asking them to explain the disruption, due to various problems including technical and mechanical faults, legal issues and accidents.
There had also been cancellations due to weather conditions.
In reply, both Wightlink and Hovertravel apologised to passengers for disruption but stood by their claim that their services were reliable.
Wightlink apologised for the administration error over the certification of St Clare, which meant the ferry had to be removed from service.
Red Funnel confirmed that several accidents involving its vessels were being 'comprehensively investigated' but said it had experienced far less disruption than other operators. It added it was committed to operating a safe and reliable service.
Mr Seely said: "I am pleased that all the operators are taking their responsibility for these incidents seriously and that they understand passengers’ frustrations and anger over what has happened over the last few months.
"I have noted what all three companies have said but I will continue to monitor their performance."
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